Privacy Policy

1. Who we are

Little Paris Hair & Beauty is an independent salon at 897-881 Wimborne Road, Moordown, Bournemouth, BH9 2BJ. In this policy, "Little Paris", "we", "us" and "our" mean the business operating this website.

For privacy questions or requests, email contact@little-paris.co.uk or write to the salon at the address above.

2. Information we collect

The information we collect depends on how you use the website:

• Contact enquiries: your name, email address, phone number and the message you send us.
• Appointments: when you book through Treatwell, the booking information is handled by Treatwell under its own privacy policy and terms.
• Shop orders: your name, contact details, billing and delivery address, the products and quantities ordered, delivery choices and order history.
• Website use: technical information such as browser, device, approximate location, pages visited and how you interact with the site. Google Analytics may use cookies or similar technologies for this purpose.
• Security checks: Google reCAPTCHA may process information about your device, browser and IP address to identify abusive or automated activity.
• Maps: the embedded Google Map on the contact page may send technical request information to Google when it loads.

3. How we use information

• To reply to questions and contact enquiries.
• To arrange, manage and discuss salon appointments.
• To process shop orders, arrange delivery and provide order support.
• To maintain, secure and improve the website and its services.
• To prevent fraud, spam, abuse and unauthorised access.
• To comply with legal, accounting and regulatory obligations.

Depending on the situation, our legal basis may be your consent, the steps needed to provide a service or fulfil an order, our legitimate interests in operating a safe salon website, or compliance with a legal obligation.

4. Service providers

We use selected providers to operate parts of this website. They only receive information needed for their service and should handle it under their own terms and privacy information:

• Treatwell: appointment availability, booking confirmations and appointment changes.
• Google Analytics: website usage measurement and performance insights.
• Google reCAPTCHA: contact-form spam and abuse prevention.
• Google Maps: the map and directions shown on our contact page.
• SMTP2GO: delivery of contact enquiries to the Little Paris team.
• Stripe: secure card payment processing and collection of the UK delivery address used for an online order.
• Website and database providers: secure hosting, storage and operation of the website and shop records.

We do not receive your full card number. Stripe processes card details on its secure checkout page under its own privacy policy and payment security arrangements. Never send card details by email or through a contact enquiry.

5. Sharing and international transfers

We do not sell your personal information. We share it only where needed to provide a service, protect the website, meet a legal requirement or operate the business. Some providers may process information outside the UK. Where that happens, we expect appropriate safeguards to be used as required by applicable data protection law.

6. How long we keep information

We keep information only for as long as it is needed for the purpose collected, to provide customer support, keep appropriate business records, resolve disputes or meet legal and accounting requirements. Retention periods may differ between contact messages, appointment records and shop orders.

7. Security

We use reasonable technical and organisational measures to protect personal information, including access controls and secure connections where available. No website or email service can guarantee absolute security, so please avoid sending sensitive information in a contact message.

8. Your rights

Subject to legal exceptions, UK data protection law may give you the right to ask for access to, correction or deletion of your personal information, restriction or objection to certain processing, and a copy of information you provided. Where processing is based on consent, you can withdraw it at any time.

To make a request, email contact@little-paris.co.uk. You can also complain to the UK Information Commissioner's Office if you believe your information has been handled unlawfully.

9. Cookies and analytics

The website uses essential browser storage for functions such as the shopping basket. Google Analytics is also installed to understand website usage. Your browser may allow you to block or delete cookies and similar technologies, although some site features may then work less reliably.

10. Children

The website is intended for general audiences and is not directed at children. Please do not send personal information about a child unless you are authorised to do so.

11. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page with its updated date.